The Art of Effective Customer Complaints Handling

Level Understanding Duration 2 days

Available to book: Public classroom View dates and book now

The manner in which a company’s associate deals with its customers or clients is a huge factor in its ability to retain their respective customers or clients. Good customer complaint handling translates directly to a company’s bottom line because it can definitely keep customer happy and happy customers will return! Besides that, if a proper and effective complaint handling mechanism has been placed in the organization, you will be sure to enhance the interaction of your customers or clients in a positive way as well as employee morale.

This training aims to instill the art of customer complaint handling and to build customer loyalty to your business. Customer complaint handling skills are among the most valuable skill sets for any employee who deals with their customers.

By the end of this training you will be able to:
- Understanding customer complaints handling is an artful skill
- Identify the reasons of customer complaints
- Learn various types of handling customer complaints techniques
- Exercise self empowerment to prevent cutomer complaints
- Understand that customer complaints can be turned into business opportunity
- Prevent future customer complaints
- Identidy possible steps of business improvement plan
This training is designed for those front liners, customer service team, sales team, and anyone who has direct contact with customers in handling complaints.
- Training pack (training materials, BSI pen, training course note)
- Lunch
- Refreshments
On completion, you will be awarded an internationally recognized BSI Training Academy certificate.

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