Complaint Handling and Appeal Process and/or ISPO Certification Decision

If there is dissatisfaction during ISPO certification decision process or determination, applicant can submit:

A complaint can be submitted by independent observer; certificate holder; or impacted communities. Complaint addressed to ISPO Certification Body, attaching documented requirements:

Written complaint and signed by the complainant or someone with authorized of power.

Supporting documents
Solution for problem solving
Complaint and appeal can be submitted to PT. BSI Group Indonesia through email info.indonesia@bsigroup.com

Should applicant dissatisfied with the complaint handling process, can submit an appeal process to Komite ISPO.

PT. BSI Group Indonesia will report the complaint handling process to Minister of Agriculture.

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