ISO/IEC 20000 Lead Auditor Training Course (CQI & IRCA Course ID: 2197)

Level Lead auditor Duration 5 days

Available to book: Public classroom HK$21680 Book your place

Available to quote: In-house Book your place

Learn the fundamental auditing principles and practices relating to ISO/IEC 20000-1 service management requirements so you can help drive continual business improvement.

By attending this five day course you’ll gain the knowledge and skills to undertake and lead a successful service management system audit. Using a step-by-step approach, you’ll be guided through the entire audit process from initiation to follow-up in accordance with ISO 19011.

Through activity-based learning, and practical auditing experience with coaching, group workshops and discussions, you’ll gain the necessary auditing skills to effectively lead audits and drive improvement.

Successful completion of this BSI certified training course, by passing the relevant examination and skills assessment, will demonstrate knowledge and basic skills to undertake and lead a management systems audit.

How will I benefit?

This course will help you:

Identify the aims and benefits of an ISO/IEC 20000-1 audit
Interpret ISO/IEC 20000-1 requirements for audit application
Plan, conduct and follow-up auditing activities that add real value
Understand the application of service-based thinking, leadership and process management
Access the latest auditor techniques and identify appropriate use
Build stakeholder confidence by leading audit activities in line with the latest requirements

On successful completion, you’ll have the knowledge and skills to:

Knowledge
- Explain the purpose of a SMS, of SMS standards, of SMS audit, of third-party certification and the business benefits of improved service performance
- Explain the role and responsibilities of an auditor to plan, conduct, report and follow-up a SMS audit in accordance with ISO 19011 and ISO/IEC 17021-1, as applicable
Skills

Plan, conduct, report and follow up an audit of a SMS to establish conformity (or otherwise) with ISO/IEC 20000-1 and in accordance with ISO 19011, and ISO/IEC 17021-1, as applicable
Anyone who needs to audit an organization’s service management system.
- You will gain 40 CPD hours
- Training course notes
- Lunch
- Refreshments

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