ISO/IEC 20000 Service Management Training Courses

Do you want to add value to your organization and the services you deliver? Then ISO/IEC 20000-1 is for you. It specifies the requirements for an SMS, including how to plan, design, transition, deliver and improve services so they deliver value for you and your customers.  

• Introduces the concepts needed to understand, develop, and implement an service management system
• Provides key guidance to organizations that plan to improve the quality and cost effectiveness of their service delivery by implementing an service management system based on ISO/IEC 20000.

• By conducting effective internal audits, you can ensure that your organization’s service management system continually improves and achieves its full potential. Based on ISO/IEC 20000-1 and ISO 19011, this two-day course will guide you through the service management internal audit process, from planning and performing the audit to reporting the findings and taking corrective action. 

• During the training, you will develop your auditing skill by taking part in practical exercises, role-playing activities and group workshops. You will also learn how to customize the internal audit framework to suit your organization, and that you can integrate ISO 20000-1 audits with other management systems, such as ISO 9001.

•  ISO20000:2018 briefing and ITIL comparison
• To provide structure approach of ISO/IEC 20000:2018 auditing
• Managing an audit programme
• itSMF certified Exam and IRCA Exam

• By attending this five day course you’ll gain the knowledge and skills to undertake and lead a successful service management system audit. Using a step-by-step approach, you’ll be guided through the entire audit process from initiation to follow-up in accordance with ISO 19011.
• Through activity-based learning, and practical auditing experience with coaching, group workshops and discussions, you’ll gain the necessary auditing skills to effectively lead audits and drive improvement.