ISO/IEC 20000 Service Management Training Courses

Customer satisfaction is at the forefront of efficient service management and Information and Communications Technology (ICT) continuity is fundamental to the success of any business reliant on IT services. Take our Service Management Training Courses to achieve best practice and overall business continuity. Disruption to services management can bring business operations to a halt, damaging your reputation through lost time and profit. A code of practice is crucial to the IT community in any sector. Our courses can be tailored to your needs and delivered onsite or through a public programme.


Online training for ISO/IEC 20000

To help overcome challenges with travel, BSI training courses are now available online.

The same high-quality training course is led by an expert BSI tutor – delivered online to your desktop wherever you’re located.

ISO/IEC 20000 Training Courses

ISO/IEC 20000:2018 Internal Auditor Training Course >

  • By conducting effective internal audits, you can ensure that your organization’s service management system continually improves and achieves its full potential. Based on ISO/IEC 20000-1 and ISO 19011, this two-day course will guide you through the service management internal audit process, from planning and performing the audit to reporting the findings and taking corrective action. 


  • During the training, you will develop your auditing skill by taking part in practical exercises, role-playing activities and group workshops. You will also learn how to customize the internal audit framework to suit your organization, and that you can integrate ISO 20000-1 audits with other management systems, such as ISO 9001.

2 days course│ Now available online

CQI and IRCA Certified ISO/IEC 20000-1:2018 Lead Auditor Training Course (CQI and IRCA Course ID: 2197) >

  • By attending this five day course you’ll gain the knowledge and skills to undertake and lead a successful service management system audit. Using a step-by-step approach, you’ll be guided through the entire audit process from initiation to follow-up in accordance with ISO 19011.
  • Through activity-based learning, and practical auditing experience with coaching, group workshops and discussions, you’ll gain the necessary auditing skills to effectively lead audits and drive improvement.  

5 days course│ Now available online