ISO 23412

ISO 23412:2020 “Indirect, temperature-controlled refrigerated delivery services – Land transport of parcels with intermediate transfer” was published in 2020. It is based on PAS 1018 published by BSI, and sponsored by Yamato Holdings which is one of the biggest global carrier located in Japan. 

It specifies requirements for the provision and operation of indirect, temperature-controlled refrigerated delivery services for refrigerated parcels which contain temperature-sensitive goods (including foods) in land transportation. It includes all refrigerated delivery service stages from acceptance (receipt) of a chilled or frozen parcel from the delivery service user to its delivery at the designated destination, including intermediate transfer of the refrigerated parcels between refrigerated vehicles or container and via a geographical routing system. It also includes requirements for resources, operations and communications to delivery service users.

ISO 23412 is intended for application by refrigerated delivery service providers. However, it does not apply to refrigerated parcel delivery through modes of transport such as airplane, ship or train.

• Systems in place to manage risk
• Reduce mistakes, customer complaints and quality costs
• Enhance consumer confidence
• Comply with regulations
• Continuous improvement
• Attract new customers
• Inspire trust in your business

Whether you are starting the certification process, considering transfer or just need to discuss options for your business, contact our expert team. We will guide you through the process.

We use accelerated learning techniques to make sure you fully understand ISO 23412. We also put your learning into context with a blend of classroom teaching, workshops, and interactive sessions.

ISO 23412 Requirement Training

ISO 23412 Implementation Training