When you are offering a service you need to satisfy your customers, and that relies on delivering consistent quality time after time. Standards offer a superb set of tools to achieve consistent quality.
Standards lay out good practice for carrying out a whole range of services and the processes and systems that underpin them. They also explain how to build a culture that encourages the delivery of high quality services. There is also an array of standards that apply across specific key service sectors.
That is not all: in a complex, interconnected global economy, standards can help you work seamlessly with supply chains and partners, and provide assurance to those procuring services, whether in the same region or on the other side of the world. They do this by providing a common language and helping to define service requirements, customer expectations, and recognised terms and definitions. They also reduce the risks that might hit customers, such as data security vulnerabilities.
