ISO/IEC 20000:2011 Implementation

Level Implementation Duration 2 days

Available to book: Virtual classroom View dates and book now

Make international best practice part of your every day operations with our Implementing ISO/IEC 20000-1 training course.

Find out what it takes to deliver world class Service management from planning and implementing to monitoring performance. Build your own ISO/IEC 20000-1 system and get accredited to set your business apart. And discover how to save time and money through more efficient services, as well as deliver a better quality of customer service.

Our Service management experts will guide you through practical exercises to make your learning relevant to your business.

Please note: the price stated is excluding local taxes.

- Understand the requirements of ISO/IEC 20000-1
- Assess current Service management system
- Identify gaps and ways to meet ISO/IEC 20000-1 requirements
- Plan and implement an Service management system
- Build awareness of the standard and monitor performance
- Manage the accreditation process
- Those responsible for planning or implementing an ISO/IEC 20000-1 Service management system
- Service managers and team members involved in the implementation process
- Service management expertise within your organization
- Achieve international recognition for best practice in Service management
- Save time and money through more efficient operations
- Greater customer satisfaction through better service management
- Integrate ISO/IEC 20000-1 with other management systems to improve overall performance

Let's shape your organization's future together

Reach out and see how we can help guide you on your path to sustainable operational success.

Get in touch