Overview
The World’s First Customer Experience Standard is reshaping the world of the customer experience is the natural evolution for TISSE (the world’s first service excellence standard) with the sole focus now on the ever-growing field of customer experience. The International Standard for Service Excellence (TISSE 2012) has been developed by The International Customer Service Institute (TICSI) to help your organization deliver outstanding customer service. The new ICXS2019 is the only standard in the world that focuses on improving the entire customer journey with giving the attention to every single interaction point. ICXS allows businesses to maintain the highest standards of customer experience, making it more likely for your customers to remain loyal to your business, helping increase revenue and profits.