Qatar National Broadband Network (Qnbn) was recently certified by the International Standards Organization (ISO) for the quality management system (ISO 9001:2008) from the British Standards Institution (BSI) in Qatar.
The standard is based on a number of quality management principles, including a “strong customer focus, motivation and implication of top management, process approach, and continual improvement.”
Qnbn CEO Dr. Ahmed Al-Sulaiti said, “Using ISO 9001:2008 will help Qnbn ensure that customers get consistent, good quality services”. “Receiving the ISO 9001:2008 certification is a great milestone. We invested a great deal of effort in perfecting our internal processes to be able to offer the best value in all our dealings with different customers. The certification is yet another testament to our commitment to quality in everything we do in our way to QNB 2030”.
The ISO 9001 certification is a continuous process that requires commitment from certified entities in order to maintain certification status. Strict measurement and auditing criteria are put in place by ISO to ensure that all certified companies adhere to the quality standards set forth by the organization. As such, each certified entity is required to renew its status through a yearly ISO audit.
Mr. Abdulla Bin Ghorab Al-Marri the Quality, Risk and Compliance Manager in Qnbn Said “This is an outstanding achievement for the Qnbn and the telecommunications field in Qatar, given that the BSI is world-renowned and that the award has so much credibility. As this award is to prove that we are on truck to implement the Quality in all we do in our way to build an economy based on-knowledge as in line with QNV 2030 ”.
BSI general manager Omar Rashid added, “I applaud Qnbn for leading by example. Their commitment to achieve compliance with this international standard is a great milestone for the company. Standards drive learning, which, in turn, fuel creativity and allow for benchmarking and comparison. Being part of the ISO society is an assurance to all customers of Qnbn’s commitment to pursuing operational excellence at all levels.”