Abu Dhabi’s Sheikh Khalifa Medical City- the first public Hospital in the UAE awarded highest international standard for IT Service Management

Sheikh Khalifa Medical City (SKMC), the flagship institute in SEHA’s healthcare system, has been awarded ISO/IEC 20000-1:2011 (ISO 20000) certification, the highest international standard for IT service management.

The only hospital in Abu Dhabi, the first in the SEHA healthcare system and likely the only public hospital in the UAE to achieve this accreditation, it was awarded following a rigorous auditing process carried out by the British Standards Institution (BSI) to ensure that SKMC’s IT service management systems operate to the highest possible standards.
“Obtaining this certification is a reflection of our commitment to on-going improvement, knowledge sharing and innovation within SKMC. This is the result of the great teamwork of all colleagues in the IT department as well as the support from SEHA. It is with great delight that we accept the prestigious certificate from BSI, which further consolidates our efforts to enhance the quality of services we provide,” said Ahmad Yahya, Acting Chief Information Officer at SKMC.
ISO 20000 is the first global standard that specifically targets the IT Service Management with an integrated set of management processes for effective delivery of services. The standard adopts a process approach for establishing, implementing, operating, monitoring, reviewing, maintaining and improving an organisation’s IT Service Management System.
“This certification is a testament to the highest standards in quality and service extended by SEHA and SKMC. We are the first healthcare facility in Abu Dhabi to receive this award and join only a handful of institutions in the region that are certified,” said Benjamin Frank, CEO of SKMC.

“This ensures well-managed and consistent delivery of high quality services backed by a reliable IT infrastructure. As a patient-focused organisation, we will continue to streamline and improve IT processes to boost service effectiveness, enhance patient confidence and ultimately contribute to higher patient satisfaction and elevated levels of patient care,” Frank added.
SKMC, managed by Cleveland Clinic, is part of the SEHA HealthSystem and owned and operated by Abu Dhabi Health Services Company PJSC (SEHA), which is responsible for the curative activities of all the public hospitals and clinics in the Emirate of Abu Dhabi.