9th December 2013 Dubai - DIFC Courts has achieved the prestigious International Standard for Service Excellence (TISSE) certification as recognition of its commitment to consistent delivery of customer service excellence.
During the launch of the first framework for court excellence event organized by the International Association for Court Administration (IACA), in cooperation with the DIFC Courts and the Dubai Courts, DIFC Courts was awarded the International Customer Service Standard.
Michael Hwang, Chief Justice of DIFC Courts, proudly received the TISSE 2012 certificate from Ahmad Al Khatib, General Manager Assurance and Testing – BSI Middle East and Africa in the presence of Mark Hamill - Product Manager, The International Customer Service Institute.
The certificate recognizes DIFC Courts beliefs in the positive effects of a well nurtured, well communicated and well actioned customer service excellence culture.
Mark Beer, Chief Executive Officer and Registrar, DIFC Courts said: "We are delighted to become the first court in the world to receive this certification, which recognises our commitment to delivering the highest levels of customer service excellence. Our aim is to be the leading commercial court, not just regionally, but globally, and a credit such as this is proof that we are on our way to achieving that goal. Customer service is something that we value highly, and we are proud to be currently setting the standard in this field, internationally."
The International Standard for Service Excellence (TISSE) has been developed by The International Customer Service Institute (TICSI) with the objective of making it the global standard for quality customer service. TICSI offers independent third-party assessment by the world's leading certification body, British Standards Institution (BSI). TICSI aims to enable organisations to focus their attention on the delivery of excellence in service, customer satisfaction, loyalty and advocacy, as well as making significant cost savings by concentrating on what matters to their customers.
The International Standard for Service Excellence (TISSE) is widely recognised as the global quality mark in the Middle East and is starting to be adopted in Asia, America and Australia.
Mr. Robert Keay, Co-founder and Chairman of The International Customer Service Institute commented "It gives us great pride to have helped DIFC Courts on their journey to become the first Court in the world to be certified against The International Standard for Service Excellence (TISSE). The passion and commitment of their employees to improve their customers' experience means that they are now in the position to be viewed as a leader in court services not just in the Middle East, but on a global scale. We see the IACA conference as a fantastic platform for DIFC Courts to showcase their achievements to courts from all over the world."
The International Customer Service Institute was founded in 2005, operating from its headquarters in London and Dubai, however, represented all over the world through its global implementation and certification partnership network. TICSI aims to inspire the achievement of the highest standards of professionalism in all aspects of service quality in every international market. With a need clearly identified for an independent organisation to set global customer service standards TICSI has created its own customer service standard (TISSE2012) as a cornerstone against which to compare.
TICSI was set up to collate and amass best practices in the service quality field and to provide the means for dissemination of the collected information to member organisations and individuals. With a knowledgeable and highly experienced team, service quality experts on a strategic advisory panel and worldwide partnership in Customer Service Excellence along with continuous research conducted into new practices and methodologies, TICSI is leading the field in global best practice in customer service and service quality. TICSI is an innovative and progressive organisation that is the global customer service excellence thought leader. If you couple this with the further developments in the TICSI Solution Portfolio and the expansion of the Partnership network, the future of the Institute looks very bright.