ISO/IEC 20000-1:2018 Service Management Awareness E-learning

Level Understanding Duration 0.5 hours

Available to book: Virtual classroom PHP4500 Book your place

Do you want to add value to your organization and the services you deliver? . BSI has developed a short session that makes you aware of what service management is, why it is important, and how your organization manages it. It also considers how you are a vital piece of the puzzle and what you can do to help your organization.

On-demand - training that’s even more flexible
BSI’s on-demand courses are market-leading and available 24/7. Developed by top subject matter experts, they contain the same high-quality content you will find in our tutor-led training, but with the added benefit of being able to learn at your own pace and at any time.

How will I benefit?

This course will help you to:
• Understand why service management is important
• Describe what service management is
• Understand why service management matters to your organization
• Describe what Service Management System (SMS) is
• Understand how your role helps your organization achieve its management system objectives and conformance

This course will help you to:
• Describe what a Service Management System is
• Explain why a Service Management System is important and the benefits it brings
All staff especially those who are within scope of an ISO/IEC 20000-1:2018 service management system (SMS).
On completion, you’ll be awarded an internationally recognized BSI Training Academy certificate.

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