Certification to ISO/IEC 20000-1 Service Management

When you achieve ISO/IEC 20000-1 certification you’ll be able to show customers and stakeholders your commitment to delivering a quality service. It’s a great opportunity to celebrate your achievement, promote your business and show that you are an agile organization who responds to the changing service delivery environment.


How to get certified to ISO/IEC 20000-1

ISO/IEC 2000-1 Service Management system certification should be hassle-free. You’ll be appointed a BSI Client Manager, a trusted expert with relevant industry experience to your business, who can guide you through the process.

The steps to ISO/IEC 20000-1 certification:

1. ISO/IEC 20000-1 gap analysis

An optional service which takes place before your assessment visits. We’ll take a closer look at your existing information security management system and compare it with the requirements of the ISO/IEC 20000-1 standard. It’s a really cost effective way to check if there are any areas you need to work on before we carry out a formal assessment.

2. Formal assessment

A two-stage process. First your BSI Client Manager will review your organization’s readiness for assessment by checking if the necessary ISO/IEC 20000-1 procedures and controls have been developed in your organization. We will share the details of our findings with you so that if we find gaps, you can close them. Next, if all the requirements are in place, we’ll assess the implementation of the procedures and controls within your organization to make sure that they are working effectively as required for certification of ISO/IEC 20000-1. 

3. Certification and beyond

When you achieve certification you’ll receive your BSI ISO/IEC 20000-1 certificate which is valid for three years. Your BSI Client Manager will visit you regularly to make sure your system doesn’t just remain compliant, but it continually improves and adds value to your organization.


Popular training courses for ISO/IEC 20000 IT Service Management System

Gain more experience with ISO/IEC 20000 IT Service Management by taking one of our specially designed courses.

CQI and IRCA Certified ISO/IEC 20000-1:2018 Lead Auditor Virtual Online Training Course On Our Connected Learning Live Platform >

To provide you with the knowledge and skills required to perform first, second and third-party audits of service management systems against ISO/IEC 20000-1, in accordance with ISO 19011:2018 and ISO/IEC 17021-1, as applicable.

5 days classroom based training course