Developing and managing key performance indicators (KPIs)

Every organization strives for excellent performance in the market place. Performance  management  is  both  a  strategic  and  an  integrated  approach  to  delivering  successful results in organizations by improving the performance and developing the capabilities of teams and individuals. A successful organization has the culture of setting clear expectations for organizational performance, as well as structured reviews and monitoring to ensure that they are met.

A performance management process sets the platform for rewarding excellence by aligning both functional/departmental teams and individual employee accomplishments with the organization’s mission and vision.

Key performance indicators (KPIs) apply both at the organizational and individual levels.

  • At an organizational level, a Key Performance Indicator (KPI) is a quantifiable metric that reflects how well an organization is achieving its stated goals and objectives
  • At  employee  level,  appraisals of KPIs is a proactive  approach to  manage  employee  performance towards desired performance and results

Organizations need alignment between individual and organizational objectives for accomplishment of excellence in performance.

Good KPIs are specific, measurable, aligned to the organizational vision and encourage organizations to shape strategies and plans.

This two-day training course incorporates balanced scorecard and performance management (KPIs) concepts, giving you an understanding from setting strategies to developing teams/function objectives and KPIs for individual appraisal.


How will I benefit?

You’ll be able to:

  • apply the knowledge and skills on the development process of key performance indicators for your organization
  • deploy and manage key performance indicators for your organization
  • understand the critical drivers to ensure successful implementation of performance measurement in your organization

Our experienced tutors have practical application of the subject matter, enabling them to understand and meet your specific industry requirements.