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This course is now available online
Customer complaint handling skills are among the most valuable skill sets for any employee who deals with customers. The manner in which your employees deal with customers or clients is a huge factor in your ability to retain those business relationships. Good customer complaint handling translates directly to your bottom line - happy customers will remain and return.
When a proper and effective complaint handling mechanism is in place, you will positively enhance your interaction with customers or clients. In addition, you will also have a positive impact on the morale of your employees.
This one-day training course aims to instill the art of customer complaint handling, and to build customer loyalty to your business.
This course will help you:
You will gain the knowledge to:
You will gain the skills to:
Anyone who has direct contact with customers in handling complaints including:
Reach out and see how we can help guide you on your path to sustainable operational success.