ISO/IEC 20000-1:2018 Implementation Training Course

Level Implementation Duration 2 days

Available to book: Public classroom HK$6430 Book your place

This course is now available online

This course introduces the concepts needed to understand, develop, and implement an service management system.

Course Structure

This course provides key guidance to organizations that plan to improve the quality and cost effectiveness of their service delivery by implementing an service management system based on ISO/IEC 20000-1:2018.

- Explain the requirements of ISO/IEC 20000
- Assess how closely your organization currently meets the requirements of ISO/IEC 20000
- Develop an implementation plan
- Create the required documentation and processes
- Monitor the success of the implementation
- Anyone involved in defining, planning, or implementing an ISO/IEC 20000 service management system
- Management representatives
- Implementation team members
- You will gain 16 CPD hours
- Training course notes
- Lunch
- Refreshments

Let's shape your organization's future together

Reach out and see how we can help guide you on your path to sustainable operational success.

Get in touch