Many independent training companies, as well as internal training departments, find themselves in the position of reacting to their clients’ needs on a one-off basis, making revenue growth and planning a challenging proposition.
The objective of this International Standard to provide a generic frame of reference for quality learning services outside formal education by specifying its various elements and delivery. This International Standard encourage a focus on the learner and the results of the process, and to emphasize the full range of options available for delivering learning services.
ISO 29993:2017 focuses on the competency of LSPs. It is intended to assist organizations and individuals to select an LSP who will meet the organization's needs and expectations for competency and capability development and can be used to certify LSPs.
This Online Course is available in English.
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Please note: the price stated is excluding local taxes.
How will I benefit?
- Optimize learning process through PDCA;
- Develop internal quality assurance skills;
- Orientated towards the needs of learners and other customers;
- Clearly define and document processes to create transparency and reduce the learning curve in case of changes;
- Exercise due care from product and contractual liability;
- Motivate and actively involve human recourses in change and process improvement;
- Hold a Leaders position in the competitive market.
Who should apply?
- Learning Service providers;
- Line managers;
- Learning course designers;
- Every employee involved partially in running a learning programme.
What will I learn?
- The history and development of ISO Management Systems Standards (MSS);
- What is a “Learning services outside formal education — Service requirements” ISO 29993:2017;
- Interpret key concepts and requirements of ISO 29993:2017 from an implementation perspective;
- Identify the benefits for LSPs;
- Explain management system effectiveness;
- Identify effective performance management (monitor, measure, analyze and evaluate);
- Determine how to improve;
- Conduct a baseline review of an organization’s current position with regard to ISO 29993:2017;
- Implement key concepts of ISO 29993:2017;
- Implement key requirements of ISO 29993:2017;
- Analyze and evaluate performance effectiveness of management system.
What's included?
- Training course notes
- Certificate
