The Art of Effective Customer Complaints Handling Training Course
Customer complaint handling skills are among the most valuable skill sets for any employee who deals with customers. The manner in which your employees deal with customers or clients is a huge factor in your ability to retain those business relationships. Good customer complaint handling translates directly to your bottom line - happy customers will remain and return.
When a proper and effective complaint handling mechanism is in place, you will positively enhance your interaction with customers or clients. In addition, you will also have a positive impact on the morale of your employees.
This one-day training course aims to instill the art of customer complaint handling, and to build customer loyalty to your business.
This one-day training course aims to instill the art of customer complaint handling, and help to build customer loyalty to your business. Identifying and resolving customer complaints using the appropriate techniques can turn your customer into a loyal one - and can turn the complaint into a business opportunity.
Spring discount: double combination discount
BSI usually offers a combination discount when you combine several training courses within a learning path. Are you registering for multiple training courses in May 2020? Then we offer a double combination discount. This offer applies to both the classroom training courses and our online training courses from Connected Learning Live. Register here >
Online training courses: Connected Learning Live
You can attend this training course classroom based and online. Do you prefer the convenience of an online training course? View here for the available dates or read more about Connected Learning Live.