Who should attend?
If your role involves: Data collection, root cause analysis, the selection of appropriate solutions, ensuring implementation and effectiveness, reporting on problems and follow-up actions, this course is ideal for you.
This course may be useful when you are a:
- front line manager
- team leader
- quality assurance engineer or executive
- supervisor or facilitator responsible for problem-solving or initiating improvements
Note: If you’re an automotive industry manufacturer, Clause 10.2.3 of IATF 16949:2016 states that organizations need to have defined approaches for various types of problem including containment actions, root cause analysis methodology, implementation of corrective actions, verification of the effectiveness of implemented corrective actions, reviewing and updating of documented information such as PFMEA, Control Plan, as applicable.
If you have little or no knowledge of basic analytical tools, you’ll find it useful to study our course on the seven principles of quality control.