Developing and managing Key Performance Indicators (KPI’s) Training Course

Every organization strives for excellent performance in the market place. Performance management is both a strategic and an integrated approach to delivering successful results in organizations by improving the performance and developing the capabilities of teams and individuals. A successful organization has the culture of setting clear expectations for organizational performance, as well as structured reviews and monitoring to ensure that they are met.

A performance management process sets the platform for rewarding excellence by aligning both functional/departmental teams and individual employee accomplishments with the organization’s mission and vision

Key performance indicators (KPI’s) apply both at the organizational and individual levels.
• At an organizational level, a Key Performance Indicator (KPI) is a quantifiable metric that reflects how well an organization is achieving its stated goals and objectives
• At employee level, appraisals of KPI’s is a proactive approach to manage employee performance towards desired performance and results

Organizations need alignment between individual and organizational objectives for accomplishment of excellence in performance. Good KPI’s are specific, measurable, aligned to the organizational vision and encourage organizations to shape strategies and plans.

This two-day training course incorporates balanced scorecard and performance management (KPI’s) concepts, giving you an understanding from setting strategies to developing teams/function objectives and KPI’s for individual appraisal. This course aims to help you understand balanced scorecard and performance management concepts so that you can develop team/function objectives and key performance indicators for individuals that align with your organization’s strategy. 

Online training courses: Connected Learning Live
You can attend this training course classroom based and online. Do you prefer the convenience of an online training course? View here for the available dates or read more about Connected Learning Live.


Who should attend?

This course is designed for top management, senior managers or executives who are involved in establishing, leading and managing the implementation of performance measurement program in the organization

Delegates will be able to:

  • understand the fundamentals of performance management
  • understand the benefits to key performance measurement
  • understand what is needed for planning and preparations before setting up the key performance measurement system
  • understand the six key steps to performance management
  • develop key performance indicators for an organization
  • deploy and manage key performance indicators
  • understand the change management perspective of performance management

Practical information


This training is also available as an in-house training, this provides you with the following advantages: 

  • Savings on travel and accommodation costs and on the travel time of your employees
  • All employees receive the same message and practice with the same assignments
  • Possibility tot amend the training to meet your organisations training needs


In-house training course

For more information about an in-house training course, please contact our specialists via +31 20 346 07 80 or send an e-mail to