The ‘Super’ Series: Effective Supervisory with Positive Feedback Skills

Duration 2 days

Available to book: In-house Get quotation for in-house training

Available to quote: In-house Get quotation for in-house training

“Supervising in today’s demanding environment"

This course is designed for line managers, supervisors and team leaders who are faced with the challenging task of overseeing the execution of work. This course explores the various functional needs of present-day supervisor and equips the participants with skills and knowledge for effective performance in a diversified working environment.

Not only supervisory skills are vital in managing the modern day workforce, being able to give positive feedback is also a key factor in determining the success of a team. Team mates have an innate need to seek feedback on how they are performing constantly. Lack of feedbacks will tend to make us making up information to fill the void – and it’s almost always negative, which will be affecting how would all team members moving forward psychologically. Therefore, positive feedback is very much needed to reinforce good work performance and behaviour.

How will I benefit?

Link job roles and responsibilities to organisational goals
Manage their processes and other resources within their responsibility
Apply human resource management skills
Identify their contribution to the organization
Lead, manage and motivate their team to meet management expectations
Understand the difference between motivational and developmental feedback and how to use both effectively
List a range of feedback models
Apply active listening skills to engage more effectively with others
Plan and structure feedback conversations- Giving & Receiving Feedback
Utilize a range of questioning techniques to obtain information
Provide positive feedback
Summarise best practice when giving feedback

- Introduction
- Role of Supervisors
- Planning, Organising, Directing and Controlling
- Team Leadership and Motivation
- Human Resource Management
- Communication and Positive Interaction
- Giving Feedback to others
- Receiving Feedback from Others
- Styles of Feedback
- Feedback Model – GROW (Goal, Reality, Obstacles/Options, Will/Way Forward)
- Different types of questioning techniques
- Role Play based on Giving Feedback – GROW Model
This course will benefit line managers, supervisors and team leaders especially those who are new or have recently been promoted into this role.

The course is also targeted to those who need to update and improve their knowledge and skills on giving feedback effectively to enhance team members’ morale and productivity.
This training course is HRDF approved under the SBL scheme.

On completion, you will be awarded an internationally recognized BSI Training Academy certificate.

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