ISO/IEC 20000-1:2018 Auditor Transition Training Course

Duration 2 days

Available to book: Public classroom PHP3500 View dates and book now

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Available as an In-House Course

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Are you an ISO/IEC 20000-1:2011 Internal or Lead Auditor who wants the expertise to audit to the revised ISO/IEC 20000-1 Service Management System (SMS) standard? Then this course is for you.

It combines the one-day ‘ISO/IEC 20000-1:2018 transition’ course with an additional day of auditing activities. So you’ll be able to understand the differences between the standards as well as develop your ISO/IEC 20000-1:2018 auditing skills.

How will I benefit?

This course will help you:

Understand the ISO High level structure (HLS), its impact on ISO/IEC 20000-1 and how it supports you to integrate management system standards
Recognize the key differences in requirements and terms between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018
Prepare, conduct and develop the skills for an ISO/IEC 20000-1:2018 audit
Find out about transition timescales

Our high impact accelerated learning approach increases learning by improving knowledge retention and skill application. This course is activity-based, resulting in a deeper understanding of the material and a greater impact on job performance.

You will be able to:
- Explain the purpose and use of Annex SL, the HLS, and describe a generic management system
- Communicate the new HLS requirements including context, leadership, planning, support, operation, performance evaluation and improvement
- Identify the main terms and definitions in ISO/IEC 20000-1:2018, which differ from ISO/IEC 20000-1:2011
- Communicate the specific ISO/IEC 20000-1:2018 service management requirements that differ from ISO/IEC 20000-1:2011
- Recognize the development process and different perspectives that were considered in the revision
- Explain the timelines for the transition
- Plan an audit for ISO/IEC 20000-1:2018:
  
  Ensure that the transition to the revised ISO/IEC 20000-1 has been planned and implemented
  
  Prepare an audit plan that is appropriate to your organization's context
- Prepare ISO/IEC 20000-1:2018 audits:
  
  Demonstrate the relevant approach to collect and verify appropriate audit evidence
  
  Gain knowledge to ensure appropriate audit findings
- Develop your ISO/IEC 20000-1:2018 auditing skills:
  
  Learn to manage meetings and audit interviews effectively with top management
  
  Demonstrate the relevant approach to follow audit trails with top management
ISO/IEC 20000-1:2011 Internal and Lead Auditors who need to transition to ISO/IEC 20000-1:2018.

Prerequisites:

You should already be an ISO/IEC 20000-1:2011 SMS Internal or Lead Auditor.

Lead Auditors will be asked to provide a copy of their Lead Auditor training course certificate as evidence of their qualification.
This training course is HRDF approved under the SBL scheme.

On completion, you will be awarded an internationally recognized BSI Training Academy certificate.

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