ISO 10002:2018 Complaint Management System Internal Auditor Training

Level Internal auditor Duration 2 days

Available to book: Public classroom View dates and book now

An ineffective customer complaint management can cost you brand image, time, money and customers. That’s why it’s important to get it right from the start. Implementing a framework for complaints management, based on ISO 10002:2018 helps your business consistently address the customer’s complaints and concerns.

Gain the required skills to conduct a base-line review of your organization’s current position and implement the key principles of ISO 10002:2018. Using a step-by-step approach, you’ll learn how to develop an implementation plan, create necessary documentation, monitor your CMS and achieve continual customer satisfaction.

How will I benefit?

This course will help you:

Identify key benefits to your organization from implementing an effective CMS
Develop a plan and determine the resources required for the implementation
Apply good practice to the implementation using proven tools and techniques
Implement a system that enables better response to customer’s concerns leading to improvement of inherent processes
Identify process that need further improvement to enhance the quality of the products and services offered that consistently meet customer needs and enhance customer satisfaction.

You will learn about:
- A typical framework for implementing ISO 10002:2018 following the PDCA management approach
- Considering key concepts and requirements of ISO 10002:2018 from an implementation perspective
- How to implement key concepts and requirements of ISO 10002:2018
- Specific documented information requirements of ISO 10002:2018
- How to conduct a baseline review of your current system.
Anyone involved in the planning, implementing, maintaining or supervising of an ISO 10002:2018 CMS

Prerequisites: You should have a knowledge of ISO 9001:2015 and the key principles of a QMS amalgamated with the knowledge of processes and advantages of complaints management system. If not, we strongly recommend you attend our ISO 9001:2015 and ISO 10002:2018 Requirements course.
- Detailed course notes and lunch provided
- Loan copy of the standard (to be returned after the course)
- On completion, you'll be awarded an internationally recognized BSI Training Academy certificate
If you have any enquiries, let us know how can we help you.
Call: +91 80815 80815
Email us: info.in@bsigroup.com

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