Globalization of the ICT industry is driving the need to apply a common set of quality system requirements throughout the supply chain of ICT industry. TL 9000 addresses this need and is synonym with reduced costs, improved performance and enhanced customer/ supplier relationships.
Representatives from major stakeholders decided that only by defining specific quality system needs and setting clear goals and objectives could the ICT industry promote a culture for continual improvement.
TL 9000 defines the ICT industry specific quality system requirements for the design, development, production, delivery, installation and maintenance of products and services. This also includes performance and cost-based measurements that measure reliability and quality performance.
TL 9000 is relevant to all those organizations which are currently engaged in work within the ICT industry and who want to implement a certified management system with international recognition.