TL 9000 Telecoms

TL 9000 Telecoms

Providing a common set of quality requirements for telecoms

Providing a common set of quality requirements for telecoms

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TL 9000 Telecom Quality Management System
TL 9000 Telecom Quality Management System
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TL 9000 Telecom Quality Management System

TL 9000 is a Quality Management System, specifically designed for the ICT industry. It is based around ISO 9001 and was developed by the Quality Excellence for Suppliers of Telecommunications (QuEST) Leadership Forum for improving the processes, products and services within the ICT industry.

What is TL 9000?

Globalization of the ICT industry is driving the need to apply a common set of quality system requirements throughout the supply chain of ICT industry. TL 9000 addresses this need and is synonym with reduced costs, improved performance and enhanced customer/ supplier relationships.

Representatives from major stakeholders decided that only by defining specific quality system needs and setting clear goals and objectives could the ICT industry promote a culture for continual improvement.

TL 9000 defines the ICT industry specific quality system requirements for the design, development, production, delivery, installation and maintenance of products and services. This also includes performance and cost-based measurements that measure reliability and quality performance. 

TL 9000 is relevant to all those organizations which are currently engaged in work within the ICT industry and who want to implement a certified management system with international recognition.

What are the benefits?

  • Use quality management to deliver a more reliable and consistent service
  • Measure, monitor and continually improve your quality management
  • Identify ways to cut costs, speed up delivery and increase revenue
  • Become more competitive with better service and lower cost services
  • Demonstrate quality management to open up new market opportunities

Training courses

TL 9000 Telecom Quality Management System Internal Auditor Training Course >

This intensive three-day course covers training for understanding of TL 9000 Requirements (version R6.0) and TL 9000 Measurements (version R5.5) and how to conduct an Internal Audit for their companies for TL 9000 R6.0/R5.5. It helps the participants to relate with the principles and practices of effective quality management systems process audits in accordance with the TL 9000 R6.0/R5.5 standard and ISO 19011:2011. This training also covers training on requirements of ISO 9001:2015.


3 days classroom based training course

TL 9000 Transition Course to Requirement Handbook R6.0 and Measurement Handbook R5.5  >

BSI’s “TL 9000 Transition Course to Requirement Handbook R6.0 and Measurement Handbook R5.5” is intended for professionals in Telecom Domain, be it Hardware, Software or Services. It aims to build their knowledge of TL 9000 Requirements (including that of ISO 9001:2015), as per R6.0 version of the TL9000 Requirement Handbook and R5.5 version of Measurement Handbook. 


2 days classroom based training course

Make the most of your certification

As a BSI client you can access a number of resources designed to help you get the most out of your certification. You’ll get regular updates on the latest developments in standards and management systems as well as our training courses and events. The support you receive from your client manager will continue alongside business reviews to help your organization maintain its competitive edge and to continually improve. 

Why choose BSI?

We pioneered standards more than 100 years ago and today we’re the market leader. We help over 80,000 organizations ranging from top global brands to small ambitious businesses in 172 countries worldwide to gain an edge over their competition. As one of the few organizations that understands standards from start to end, we don’t only assess how well you’re meeting them, we create new standards from scratch and train teams globally to use them and perform better. Our knowledge can transform your organization.