Process Improvement: Practitioner Classroom Training

Course Aim: Learn how to deploy Process Improvement initiatives, using highly developed methods, including established problem-solving and improvement tools.

Course Description: This interactive and practical three-day course will provide first-hand experience of the approaches and tools necessary for effective process improvement. By developing your knowledge and skill in this important area, you will be able to deploy a process improvement framework that works effectively for your organization.

For some organizations, adopting an improvement methodology such as Lean Six Sigma may be too detailed, time consuming or unsuitable for their processes. This course aims to effectively fill this gap by providing a practitioner’s view and toolkit for process improvement.

The tools and techniques covered during the course are applicable to any process (or any management system process), so although the case study adopts a quality perspective, it can be understood from all disciplines.

These tools and techniques will provide you with an efficient, simple-to-use and logical approach to organizational problem solving and process improvement:

  • Eight disciplines (8Ds) problem solving
  • The Ishikawa Tools (Seven Basic Tools)
  • Analyse data from a process
  • Create problem statements
  • Define project teams
  • Develop CT-trees
  • Develop time series charts
  • Make observations and conclusions of statistical analysis
  • Recognise non/necessary/value added activities
  • Build Value Stream Maps
  • Construct a 5-Why analysis, risk assessments, C&E Matrix analysis/diagrams, scatter diagrams, error proofing and solution selection matrixes
  • Use visual management aids and gain an overview of 5S disciplines and change management

How will I benefit?

This course will help you:

  • Demonstrate an understanding of the relevant process diagnostic and process improvement methodologies. Lean how to apply them to lead process improvement projects and teams
  • Correctly quantify process performance and quickly implement improvements where needed
  • Confidently apply process improvement projects and methodologies. Understand the key tools and become equipped to identify and positively influence organizational resistance to change
  • Relate effective problem-solving techniques to management systems and corrective action planning
  • Lead process improvement projects and teams to achieve positive change
  • Develop professionally and network with likeminded peers