ISO/IEC 20000-1:2018 Certified Lead Implementer Professional (CLIP) Virtual Online Training Course

Course Aim: To provide a typical framework for implementing a service management system (SMS) based on ISO/IEC 20000-1:2018, and evaluating its effectiveness through internal audit.

Course Description: As service delivery environments continue to evolve, service providers are looking for ways to respond better to increasing demands and deliver value for customers, users and their organization. That’s where ISO/IEC 20000 can help. ISO/IEC 20000-1 is the internationally recognized standard for a service management system (SMS). It helps you to embed a service lifecycle strategy into your organization - providing best practice guidance on how to manage your portfolio of services so they remain current and add value. The new version of ISO/IEC 20000 can be used with new and established frameworks such as ITIL, Agile and DevOps.

By attending this course you’ll discover how to implement an SMS based on ISO/IEC 20000-1:2018. Using a step-by-step approach with the aid of a toolkit, you’ll learn how to develop an implementation plan, create necessary documentation and implement your SMS. BSI has been at the forefront of ISO/IEC 20000-1 since the start. Originally based on BS 15000, developed by BSI in the year 2000, we’ve been involved in its development and the ISO technical committee ever since. That’s why we’re best placed to help you understand the standard.

How will you benefit?

By attending this BSI training course, you’ll:

  • Become familiar with a typical framework for implementing an SMS based on ISO/IEC 20000-1
  • Get a sound basis to focus your implementation efforts so that it benefits you and your organization.
  • Gain the ability to recognize where adjustments might need to be made, to accommodate your particular situation and progress made to date
  • Increase your knowledge of ISO/IEC 20000-1 key concepts and requirements
  • Develop the skills to conduct your own baseline review of your organization’s current position with regards to ISO/IEC 20000-1