Implementing ISO/IEC 20000-1 Service Management

Step 2 of 3: Implementation

We have great resources and support services to help you to start implementing ISO/IEC 20000-1 into your business.

You need to:

  • Ensure your organization understands the principles of ISO/IEC 20000-1, the roles individuals need to play, and review your activities and processes against the standard

We help you to:


Are you ready for implementation?

The way IT services are managed is unique to any business. There are specific departments, functional challenges and demands on technology. That’s why we can create a solution designed especially for your needs. An ISO/IEC 20000 package can include only the products and services required – so you can cut out unnecessary costs.


Top tips for implementing ISO/ISO 20000

  1. Get commitment and support from senior management.
  2. Engage the whole business with good internal communication.
  3. Compare existing IT service management processes with ISO/IEC 20000 system requirements.
  4. Get user, supplier and customer feedback on current IT service management provision.
  5. Establish an implementation team to get the best results.
  6. Determine roles, responsibilities and timescales.
  7. Adapt the basic principles of ISO/IEC 20000.
  8. Motivate staff involvement with training and incentives.
  9. Share knowledge of the standard and encourage staff to train as internal auditors.
  10. Regularly review your ISO/IEC 20000 system to make sure you are continually improving it.  


Why choose BSI?

We pioneered standards more than 100 years ago and today we’re the market leader. We help over 80,000 organizations ranging from top global brands to small ambitious businesses in 172 countries worldwide to gain an edge over their competition. As one of the few organizations that understands standards from start to end, we don’t only assess how well you’re meeting them, we create new standards from scratch and train teams globally to use them and perform better. Our knowledge can transform your organization.