Consumer alerts

As part of BSI’s ongoing commitment to raising industry standards, excellence in business practices and the protection of consumer rights, we have teamed up with the Government’s Office for Product Safety and Standards (OPSS) to develop a Code of Practice (PAS 7100) for UK product safety recalls.

Office for Product Safety and Standards >

What is PAS 7100 Code of practice?

PAS 7100 Code of Practice, provides business with the guidance needed to develop a product recall process, so they can be prepared if things go wrong.

PAS 7100 Code of Practice >

Why is PAS 7100 Code of practice important?

Business want to act rapidly to address a product failure, which has the potential to cause harm to their customers, and to contact those consumers as quickly and as efficiently as possible.  An effective recall process assures consumers that business have their best interest in mind, and will deal responsibly with a problem, as soon one arises.