تطبيق المعيار آيزو 20000

Make international best practice part of your every day operations with our Implementing ISO/IEC 20000-1:2011 training course.

Find out what it takes to deliver world class IT service management from planning and implementing to monitoring performance. Build your own ISO/IEC 20000 system and get accredited to set your business apart. And discover how to save time and money through more efficient services, as well as deliver a better quality of customer service.

Our IT service management experts will guide you through practical exercises to make your learning relevant to your business.


من هي الجهات المعنية بحضور هذه الدورة؟

  • Those responsible for planning or implementing an ISO/IEC 20000 IT service management system
  • IT service managers and team members involved in the implementation process

ماذا ستتعلم من هذه الدورة التدريبية؟

  • Understand the requirements of ISO/IEC 20000
  • Assess current IT service management system
  • Identify gaps and ways to meet ISO/IEC 20000 requirements
  • Plan and implement an IT service management system
  • Build awareness of the standard and monitor performance
  • Manage the accreditation process

الفوائد التي ستحصل عليها من حضور هذه الدورة التدريبية؟

الفوائد التي ستحصل عليها من حضور هذه الدورة التدريبية؟

  • IT service management expertise within your organization
  • Achieve international recognition for best practice in IT
  • Save time and money through more efficient operations
  • Greater customer satisfaction through better service management
  • Integrate ISO/IEC 20000 with other management systems to improve overall performance