ISO/IEC 20000-1:2018 is the internationally recognized standard for a service management system. It supports the management of the service lifecycle, including the planning, design, transition, delivery and improvement of services to meet agreed requirements, so they deliver value for customers, users and the service provider.
By attending this course you’ll discover how to implement an SMS based on ISO/IEC 20000-1:2018. Using a step-by-step approach with the aid of a toolkit, you’ll learn how to develop an implementation plan, create necessary documentation and implement your SMS.
Online training courses: Connected Learning Live
You can attend this training course classroom based and online. Do you prefer the convenience of an online training course? View here for the available dates or read more about Connected Learning Live.
ISO/IEC 20000-1:2018 learning path and combination discount
The ISO/IEC 20000:2018 learning path is modular. You can follow the training courses in all combinations. We would recommend the following order:
Besides this implementation training course, the following training courses also be part of the ISO 20000 learning path:
| Training course | Price | |
| 1 | Requirements training course | € 690 |
| 2 | Implementation training course | € 1.225 |
| 3 | Internal auditor training course | € 1.225 |
Attending several training courses of a learning path is associated with special discounts.
| Combinations | Price | Discount | Price incl. discount |
| Combination of training 1 + 2 | € 1.915 | € 100 | €1.815 |
| Combination of training 1 + 3 | € 1.915 | € 100 | €1.815 |
| Combination of training 1 + 2 + 3 | € 3.140 | € 225 | €2.915 |
In-house training course
If more employees need to understand, implement, audit, your management system, training can be delivered at your location. Based on your learning needs we could provide a customized in-house training course for your team.
For more information about the learning path or in-house training courses, please contact our Training Advisors via +31 (0)20 346 0780 or send an email to training.nl@bsigroup.com
Who should attend?
Anyone involved in the planning, implementing, maintaining or supervising of an ISO/IEC 20000-1:2018 SMS
Prerequisites
You should have a good knowledge of ISO/IEC 20000-1:2018 and the key principles of an SMS. If not, we strongly recommend you attend our ISO/IEC 20000-1:2018 Requirements course.
By the end of this course delegates will be able to:
- Recognize a typical framework for implementing ISO/IEC 20000-1:2018
- Interpret key concepts and requirements of ISO/IEC 20000-1:2018 from an implementation perspective
- Identify the benefits specific to your organization in relation to implementing an effective SMS
- Prepare for third party certification
You will have the skills to:
- Conduct a baseline review of an organization’s current position with regard to ISO/IEC 20000-1:2018
- Create and support the implementation of an action plan
- Implement key requirements of ISO/IEC 20000-1:2018
Practical information
- It's a 2-day course
- The training and materials will be provided in English
- The standard ISO 20000-1:2018 isn’t into the training price included. However, during the training course, a loan copy of the standard will be available.
- Lunch and drinks are included.
For further information regarding reduced rates at the hotel where the training is being conducted please contact training.nl@bsigroup.com or 0031-(0)20-3460780.
