Lean Office Practice: Improving Transactional Processes with Lean

Duration 1 day

Available to book: Public classroom PHP12000 + VAT View dates and book now

Available to quote: In-house Get quotation for in-house training

Available as an In-House Course

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Suitable for large groups
Flexible & convenient
Tailored for your needs

This one day training course is designed for individuals and teams who work in offices or supporting functions, and the service environment. You will learn about Lean tools, how to identify waste, streamline, and improve process delivery efficiency. This will help you to create flow, reduce hand-offs, improve workplace organization, clarify and standardize work procedures, and subsequently improve transactional / office administrative delivery lead time.

This course includes hands-on learning, utilizing tools and improving a transaction process through a simulation activity.

Whether it be order entry, customer service, accounting, human resources, product development, information technology, purchasing, engineering or another department, Lean will impact and improve the effectiveness, motivation and productiveness of your workforce.

How will I benefit?

You’ll be able to:

Identify types and sources of inefficiencies in transactions
Apply ‘easy-to-understand’ Lean techniques to eliminate / reduce wasteful activities
Apply Lean techniques to your organisation’s processes to improve the both internal and external customer experience

Our experienced tutors have practical application of the subject matter, enabling them to understand and meet your specific industry requirements.

- Lean Principles and it’s application for office transactional processes
- The essence of Lean – elimination of inefficiencies and wastes
- Specific lean tools and techniques
- Lean Office toolbox
Top management, Lean leaders/facilitators, heads of supporting department (HR, product life cycle, IT, finance, administrative…etc), and individuals who work in office/supporting functions, and service environment.
On completion, you will be awarded an internationally recognized BSI Training Academy certificate.

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