CQI and IRCA Certified ISO/IEC 20000-1:2018 Lead Auditor (Information Technology - Service Management) Training Course

Duration 5 days

Available to book: Public classroom PHP70000 View dates and book now

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Available as an In-House Course

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Suitable for large groups
Flexible & convenient
Tailored for your needs

ISO/IEC 20000-1, the international standard for a service management system (SMS), helps you respond to increasing service requirements and deliver value for customers. So it’s no surprise you need the relevant skills to audit an ISO/IEC 20000-1 SMS to ensure you deliver consistent and reliable services.

Our CQI and IRCA Certified ISO/IEC 20000-1 Lead Auditor course is an intensive five-day course, where you’ll discover internationally recognized best practice auditing techniques so you can plan, lead, report on and follow up auditing activities in your organization.

Using innovative accelerated learning techniques, you’ll be guided through the entire audit process from initiation to follow-up in accordance with ISO 19011. It will culminate on day five with a written exam and upon successful completion you’ll be awarded an internationally recognized auditing qualification.

This course will not only benefit you when you return to your organization, but it could also be an opportunity to advance your career with a professional qualification.

How will I benefit?

This course will help you:
- Identify the aims and benefits of an ISO/IEC 20000-1 audit
- Interpret ISO/IEC 20000-1 requirements for audit application
- Plan, conduct and follow-up auditing activities that add real value
- Understand the application of service-based thinking, leadership and process management
- Access the latest auditor techniques and identify appropriate use
Build stakeholder confidence by leading audit activities in line with the latest requirements

On successful completion, you’ll have the knowledge and skills to:

Knowledge
- Explain the purpose of a SMS, of SMS standards, of SMS audit, of third-party certification and the business benefits of improved service performance
- Explain the role and responsibilities of an auditor to plan, conduct, report and follow-up a SMS audit in accordance with ISO 19011 and ISO/IEC 17021-1, as applicable
Skills

Plan, conduct, report and follow up an audit of a SMS to establish conformity (or otherwise) with ISO/IEC 20000-1 and in accordance with ISO 19011, and ISO/IEC 17021-1, as applicable
Anyone who needs to audit an organization’s service management system.
on day 5 could cover these requirements.
Delegates are expected to have the following prior knowledge:

Management systems
- The core elements of a management system and the interrelationship between context of the organization, management commitment, policy, planning, operation, performance evaluation and continual improvement
Service management
- Principles and concepts of service management
- The requirements of ISO/IEC 20000-1
- The relationship between organisational objectives and the delivery of services
- Concepts of organisational governance through financial management and risk management
- Typical issues and interested parties relevant to an SMS and services, and their typical requirements
- The influence of organisational processes on service demands and the impact of changing those processes
- Variety of technologies used to deliver services
Note: This course will not cover the requirements of the standard, but the content of the examination on day 5 could cover these requirements.
On completion, you will be awarded an internationally recognized BSI Training Academy certificate.

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