The Balanced Scorecard methodology builds on some key concepts of management ideas such as Total Quality Management (TQM), management objective with a balanced perspective on customer focus continual improvement, employee empowerment, and -- primarily -- measurement-based management and feedback.
At the highest level, the Balanced Scorecard is a framework that helps organisations translate strategy into operational objectives that drive both behavior and performance. This is also an effective tool for aligning business objectives with project initiatives such as Business Process Improvement, Lean Manufacturing and Six Sigma
Who should attend?
This course is designed for
- Performance Management project leaders seeking to learn about the Balanced Scorecard methods
- Senior managers looking to better understand how to address Performance Management challenges
What will I learn?
At the end of the course, the delegates will be able to:
- Recognize some of the weaknesses and vagueness of previous management approaches
- Clarify the organization’s vision and strategy and translate them into action
- View the organization from different perspectives, and to develop metrics, collect data and analyze each of them relative to the Balanced Scorecard perspectives
What is included?
On completion, you will be awarded an internationally recognized BSI Training Academy certificate.
