Cost of quality (COQ) is always hidden and unknown to most organizations. The ability of an organization to recognize and control the cost of quality has resulted in tremendous gains in bottom line as well as product quality and customer satisfaction.
This course provides an understanding on how the Prevention Appraisal Failure (PAF) Cost Model looks at the concept of quality costs. It gives guidance on how to establish a cost of quality program in management systems and shows how this system can be utilized to enhance company-wide profit and quality improvement initiatives.
What are the benefits?
Delegates will have:
- A complete understanding on how to control quality costs to enhance the competitive edge of the organization and meet today’s market pressure on pricing.
- An understanding of the principles of quality costs and to visualize opportunities for generating better profit while improving product and service quality for better customer satisfaction.
- The ability to initiate COQ programs in the organization.
Who should attend?
This course is designed for senior management, department heads and all personnel involved in or planning to be involved in managing quality cost initiatives and programs.
This training is ideal for organizations who would like to move themselves beyond ISO 9001 compliance to a greater quality and cost awareness and practice.
What will I learn?
This course aims to:
- Provides understanding of the quality cost principles and their impact on the organization in terms of profit and quality improvement initiatives.
- Provides a roadmap for developing and implementing a quality cost system that suits the organization’s needs.
What is included?
On completion, you will be awarded an internationally recognized BSI Training Academy certificate.
