ISO/IEC 20000 Training

Learn about the new ISO high level structure, the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018 and how to prepare for transition.

Discover how to implement the key differences in requirements between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018, and develop a transition action plan.

To provide an understanding of the requirements of ISO/IEC 20000-1:2018 for anyone involved in defining, planning, auditing, implementing or managing a service management system (SMS) based on ISO/IEC 20000-1:2018.

To provide a typical framework for implementing a service management system (SMS) based on ISO/IEC 20000-1:2018.

To provide guidance and practical experience in planning, executing, reporting and audit follow-up of an internal audit in accordance with ISO 19011:2018, when monitoring the effectiveness and conformity of a service management system (SMS) based on ISO/IEC 20000-1:2018.