Our training experts will help you to understand the requirements of ISO 9001 and how to implement a system that can help you enhance your operational performance

• Learn how to structure your own quality standards system
• Review current practices and introduce new roles and responsibilities
• Take the lead in planning ISO implementation, documentation and quality activities

This training course is suitable for person of ALL functions and levels who have prior knowledge of the standards and are responsible for the development, implementation and/or maintenance of the quality management systems.  It is also a MUST for Internal Auditors, Quality Management Representatives (QMRs) and quality managers.

• Gain an in depth knowledge of the requirements of 9001
• Develop the confidence to apply this knowledge within your organization
• Be able to perform a detailed gap analysis and project plan

Gain a deeper insight into these important ISO 9001:2015 topics: Process Approach, Risk-based Thinking, External Provision and Auditing Leadership

Online Course available

Learn the knowledge & skills you'll need to perform first, second and third party audits of Quality Management Systems against ISO 9001; in accordance with ISO 19011 and ISO 17021, as applicable.

Are you an ISO 9001:2008 Internal or Lead Auditor who wants to develop the expertise to audit an ISO 9001:2015 Quality Management System (QMS)? This course is ideal for existing auditors, as not only will you learn about the new ISO high level structure and the key differences between ISO 9001:2008 and ISO 9001:2015, but you’ll also get a chance to practice auditing to the main changes in ISO 9001:2015.

• Gain a comprehensive overview of the ISO 9001:2015 version
• Learn how to set objectives for, plan and perform a quality standards audit
• Understand the implications of employee behaviour on quality management audits
• Using practical role playing and group workshops to guide you through the standard and the entire audit process

This training course will provide you knowledge and understanding, as well as practical application, of these concepts so you can plan a QMS that meets the intended outcomes within the appropriate context of your organization.

By attending this two day course you’ll gain the knowledge and skills to not only conduct supplier audits, but also identify whether requirements have been met to enable appropriate selection and management of suppliers within your organization.

This course provides delegates with an improved understanding on recording the right facts, evaluating the findings and collating a succinct and clear Audit Report.

The role of  the appointed management representative of a company is recognized as one of the important ingredient for a company’s success to the management system. This training will provide a good knowledge and understanding of ISO 9001:2015 Quality Management Systems requirements including the roles and responsibility for the newly- appointed or existing QMR of the company.

This  course  introduces  a  systematic  and  practical  approach  to  designing  the  right measures for discerning customer perception and satisfaction levels. More importantly, this course emphasizes listening to the voice of the customer on what matters to them and the  use  of  this  information for  value  creation, enhanced  customer care  and  taking customer relationships to the next level.

This program is designed to recognise the influence that suppliers, internal customers and external customers have on improving business results. It will also provide participants with the introductory knowledge, skills and attributes necessary to implement and apply continual improvement processes. The workshop will be delivered in modular format through an action learning approach. 

This training is designed for company purchasing personnel and contracting/out-sourcing in-charge who are tasked with the responsibility of evaluating, selecting, and monitoring their company suppliers/contractors in compliance with the ISO 9001:2008 QMS requirement for supplier management and towards effective and beneficial supplier partnerships.  

This training course is intended for Executives, Managers, Quality Professionals who want to be equipped with the knowledge and skills needed to conduct an effective and successful management reviews for the purpose of improving the existing quality management system

This Advanced QMS Auditor Training primary objective is to equip existing practicing auditors the necessary skills and knowledge to conduct audits that add value to the performance of the process under audit.