ISO/IEC 20000 is the first internationally recognized standard for an IT service management system (ITSM). There are a number of parts to the standard including ISO/IEC 20000-1 which outlines the minimum requirements and ISO/IEC 20000-2 which provides additional guidance to assist you in implementing the requirements.
The implementation of an ISO/IEC 20000 compliant management system can support and complement ITIL, bringing about continual improvement, reduced costs, and increased confidence in your organization’s IT service delivery.
ISO/IEC 20000 will help you put in place controls to measure and maintain consistent levels of service, through the integration of people, processes and technology to support business and customer objectives. We will work with you at every step of the way to help you achieve international best practice in the provision of IT services.