ISO/IEC 20000-1 transition support materials

Get access to our transition support materials, including the ISO/IEC 20000-1:2018 mapping guide and on-demand webinar: Delivering effective and Resilient Services with ISO/IEC 20000-1. 

Designed to help you understand the key changes, updates and additions to ISO/IEC 20000-1:2018 so you can:

  • start updating your existing service management system
  • begin your transition project from ISO/IEC 20000-1:2011 to the 2018 standard
  • Set up a new SMS, with insight into compatibilities with other earlier versions of the system (e.g. other sites, supplier systems)

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