ISO/IEC 20000 for small businesses

Even small companies need standards to evolve and grow. ISO/IEC 20000 will show you how to achieve best practice across ITIL and IT service management – providing a framework to deliver services that are driven by business need rather than just technology. ISO/IEC 20000 is suitable for internal IT services and outsourcing providers. 


Shaping ISO/IEC 20000 for small businesses

Small businesses that implement ISO/IEC 20000 can get the same benefits as larger companies.  You’ll see that with ISO/IEC 20000 you can save money and improve the quality of your service through efficiency and effectiveness improvements – no matter the size of your organization.  We know that you may have tighter budgets and less time to manage technology needs, ITIL and IT services. That’s why we provide packages that can be customized to include only the services and products you need – removing the unnecessary cost and complexity of achieving ISO/IEC 20000.

The standard provides a framework to integrate people, processes and technology, allowing you to develop IT services that are driven by and support business objectives – rather than just technology needs. ISO/IEC 20000 puts controls in place to measure and maintain consistent levels of service – whether you have an internal IT services team or manage external service providers.

The standard is also compatible with ITIL, allowing you to measure performance regularly and find ways to keep improving. Plus, better IT service management supports better customer service, strengthening your offering when tendering for business.


Why choose BSI?

BSI is not just another certification body. By packaging assessment, training, and our management system software tool — Entropy Software™, BSI provides a solutions toolkit that combines it all in a comprehensive service offering and allows us to provide your organization with an integrated approach to meet your needs and embed excellence across your business. We present a one-stop value proposition from the decision to improve systems through to registration and continual improvement. From start to finish, the BSI Solutions Package helps turn complexity into simplicity.