Getting started with ISO/IEC 20000 IT Service Management

Discover the very best IT service management for your business. And make sure your ITIL is performing to the standard you need. ISO/IEC 20000 can transform the way internal or outsourced IT services are delivered.  Get started with us to understand how the standard can meet your needs.  

What is ISO/IEC 20000 IT Service Management?

ISO/IEC 20000 is the first internationally recognized standard for IT service management. The standard is published in two parts: ISO/IEC 20000-1 outlines requirements for developing and implementing an IT management system; and ISO/IEC 20000-2 explains best practice for service management.

The standard outlines how to implement IT services that are driven by and support business objectives – rather than just technology needs. Both parts of the standard have been revised to support ITIL – showing you how to increase capacity and performance. 

What are the benefits of ISO/IEC 20000 IT Service Management?

  • Achieve international best practice standards of IT service management
  • Develop IT services that are driven by and support business objectives
  • Integrate people, processes and technology to support business goals
  • Put in place controls to measure and maintain consistent levels of service
  • ISO/IEC 2000 is compatible with ITIL to support continual improvement

Want to know more?

Committing to an ISO/IEC 20000 IT service management system gives you the freedom to operate and grow with confidence. We can help you choose the right way to work towards certification.

Training courses to get you started with ISO/IEC 20000

Why choose BSI?

BSI is not just another certification body. By packaging assessment, training, and our management system software tool — Entropy Software™, BSI provides a solutions toolkit that combines it all in a comprehensive service offering and allows us to provide your organization with an integrated approach to meet your needs and embed excellence across your business. We present a one-stop value proposition from the decision to improve systems through to registration and continual improvement. From start to finish, the BSI Solutions Package helps turn complexity into simplicity.