Certification to ISO/IEC 20000 IT Service Management

Give your ISO/IEC 20000 system the recognition it deserves with certification to the first formal international standard for IT service management. Demonstrate that you have the right ITIL procedures in place to deliver a consistent, efficient and reliable IT services – either internally or as an external provider. 


How to get certified to ISO/IEC 20000

We make the certification process simple. After we have received your application we appoint a client manager who will guide you and your business through the following steps.

  1. Gap analysis
    This is an optional pre-assessment service where we take a closer look at your existing IT service management system and compare it with the requirements of ISO/IEC 20000. This helps identity areas that need more work before we carry out a formal assessment, saving you time and money.

  2. Formal assessment
    This happens in two stages. First we review current IT service management across your business against an ISO/IEC 20000 checklist. We will share the details of our findings so if we find holes, you can close them. And if you meet all the requirements we’ll complete the formal checks ready for certification. 

  3. Certification and beyond
    When you have passed the formal assessment you will receive an ISO/IEC 20000 certificate, which is valid for three years. Your client manager will stay in touch during this time, visiting you regularly to make sure your system doesn’t just remain compliant, but that it continually improves. 


Why choose BSI?

BSI is not just another certification body. By packaging assessment, training, and our management system software tool — Entropy Software™, BSI provides a solutions toolkit that combines it all in a comprehensive service offering and allows us to provide your organization with an integrated approach to meet your needs and embed excellence across your business. We present a one-stop value proposition from the decision to improve systems through to registration and continual improvement. From start to finish, the BSI Solutions Package helps turn complexity into simplicity.