ISO/IEC 20000-1 Service Management System (SMS)

ISO/IEC 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver. It’s commonly used for IT services, facilities management and business services to help ensure effective and resilient services in today’s changing service delivery environment. 



About ISO/IEC 20000-1

Internationally recognized, ISO/IEC 20000-1 is the best practice framework for a service management system that helps you to provide a consistent, reliable service. It supports you to embed a service lifecycle strategy into your organization - providing best practice guidance on how to manage your portfolio of services so they remain current and add value.

Leading benefits of ISO/IEC 20000-1:


Are you ready for IT service management?

Whether you’re new to ISO/IEC 20000 or looking to take your expertise further, we have the right training courses, resources and services. We offer packages that can be customized to your business to get your IT service management up to the right standards – cutting the cost of services you don’t need. A customized ISO/IEC 20000 package can be designed to remove the complexity of getting you where you want to be – whatever your starting point.



What are the benefits of ISO/IEC 20000?

  • Achieve international best practice standards of IT management
  • Develop IT services that are driven by and support business objectives
  • Integrate people, processes and technology to support business goals
  • Put in place controls to measure and maintain consistent levels of service
  • ISO/IEC 2000 is compatible with ITIL to support continual improvement

Popular training courses for ISO/IEC 20000

Gain more experience with ISO/IEC 20000 IT Service Management by taking one of our specially designed courses.