ISO/IEC 20000-1 Transition

To help organizations respond to increasing service demands and a changing service delivery environment, ISO/IEC 20000-1:2011 has been updated and replaced by ISO/IEC 20000-1:2018.

How to get started with your ISO/IEC 20000-1:2018 transition

Get started today – our teams are here to help you to transition your certification and get the most from ISO/IEC 20000-1:2018

Follow these steps to help you transition to ISO/IEC 20000-1:2018

  • Get a copy of ISO/IEC 20000-1:2018Make sure you have a copy of the new standard and understand the content and the main changes.

  • Talk to BSI
    Whether you are an existing BSI client or certified with another certification body, BSI can help you transition quickly and effectively to the new standard. Watch our on-demand webinar and download our whitepapers for background information on the changes.

  • Attend a BSI Training CourseUnderstand the new requirements faster and in greater detail by attending our training courses; from introduction courses through to implementing or auditing the changes, we have the course to suit you.

  • Communicate with your organization
    Engaging your leadership about the new leadership requirements and your whole organization about the changes will gain buy in and make your transition more successful. Download and share a copy of our CEO transition briefing, or consider our senior management seminar – designed to help your top management understand the changes and get you the support to transition your service management system.

  • Download our support materials
    Our transition support materials, including the ISO/IEC 20000-1:2018 mapping guide and on-demand webinar: Delivering effective and Resilient Services with ISO/IEC 20000-1, are designed to help you understand the key changes, updates and additions to ISO/IEC 20000-1:2018

    See our frequently asked questions on ISO/IEC 20000-1:2018 and its changes.

  • Book a BSI Gap Assessment prior to transitioning to the new standard
    This can be really beneficial. It can help you to help you identify any weaknesses in your system prior to formal assessment.

    One you have successfully transition to ISO/IEC 20000-1 your BSI Client Manager will visit you regularly to make sure you remain compliant and support your continual improvement.