Process Improvement: Practitioner

This interactive and practical three-day course will provide first-hand experience of the approaches and tools necessary for effective process improvement. By developing your knowledge and skill in this important area, you will be able to deploy a process improvement framework that works effectively for your organization.

For some organizations, adopting an improvement methodology such as Lean Six Sigma may be too detailed, time consuming or unsuitable for their processes. This course aims to effectively fill this gap by providing a practitioner’s view and toolkit for process improvement.

The tools and techniques covered during the course are applicable to any process (or any management system process), so although the case study adopts a quality perspective, it can be understood from all disciplines.


How will I benefit?

These tools and techniques will provide you with an efficient, simple-to-use and logical approach to organizational problem solving and process improvement:

• Eight disciplines (8Ds) problem solving
• The Ishikawa Tools (Seven Basic Tools)
• Analyse data from a process
• Create problem statements
• Define project teams
• Develop CT-trees
• Develop time series charts
• Make observations and conclusions of statistical analysis
• Recognise non/necessary/value added activities
• Build Value Stream Maps
• Construct a 5-Why analysis, risk assessments, C&E Matrix analysis/diagrams, scatter diagrams, error proofing and solution selection matrixes
• Use visual management aids and gain an overview of 5S disciplines and change management