Managing Cultures and Behaviours in Collaborative Business Relationships

The foundation for robust and effective collaboration relies on both the operating processes and the interactions of the parties involved. This two day course focuses on providing insight to the impacts cultures and behaviours have on performance, how to identify, monitor, measure and address both positive and negative behaviours.

Who should attend?

The course is ideal for those who are or intending to be:

  • Senior Executives Responsible (SERs) for the collaborative business relationship management system and/for those leading specific relationships
  • Senior leaders and managers
  • Relationship champions and managers
  • Commercial teams that wish to develop collaborative relationships and solutions
  • Personnel managers

What will I learn?

  • Introduction to the impacts of behaviours
  • The importance of relationships
  • Corporate cultures versus cross functional operations
  • Risks
  • Responsibilities of leadership
  • Alignment of people, roles and tasks
  • Impacts of processes and systems
  • Conflict custom and practice  constraining performance
  • Power of communication
  • Management of conflict
  • Capabilities and competences 

How will I benefit?

After this course delegates will have an enhanced understanding of collaborative relationships and the potential risk to success that comes from ignoring the impacts of behaviours, including the use of tools and techniques for identifying and managing behaviours.

Course delegates shall be given the opportunity and encouraged to apply the learning into their own business scenarios and work with others to build on experiences.

What's included?

  • Detailed course notes
  • Internationally recognized BSI Training Academy Certificate

COVID-19: Important information on classroom-based training courses

BSI is closely monitoring UK Government Advice regarding the safety of classroom-based training courses. In the event of a classroom-based course being deemed unsafe, your training booking will be automatically transferred to online delivery using our highly-interactive virtual classroom - Connected Learning Live.

If you have any questions regarding your booking, please contact or call +44 345 086 9000.