Companies of any size rely on effective IT service management. No matter where you’re based or what you do, your IT services need to be cost effective, reliable, consistent, and efficient; i.e. they need IT Service Management. Supporting ITIL, ISO/IEC 20000 can help you achieve all of this if you manage internal IT services or provide IT services as an outsourced service provider. Plus, you’ll bring ITIL up to standard so that your IT services deliver exactly what’s needed.