ISO/IEC 20000 ITIL Service Management

Companies of any size rely on effective IT service management. No matter where you’re based or what you do, your IT services need to be cost effective, reliable, consistent and efficient. You can achieve all of this with ISO/IEC 20000 if you manage internal IT services or provide IT services as an outsourced service provider. Plus you’ll bring ITIL up to standard so that your IT services deliver exactly what’s needed.  

Are you ready for IT service management?

Whether you’re new to ISO/IEC 20000 or looking to take your expertise further, we have the right training courses, resources and services. We offer packages that can be customized to your business to get your IT service management up to the right standards – cutting the cost of services you don’t need. A customized ISO/IEC 20000 package can be designed to remove the complexity of getting you where you want to be – whatever your starting point.

What are the benefits of ISO/IEC 20000?

  • Achieve international best practice standards of IT management
  • Develop IT services that are driven by and support business objectives
  • Integrate people, processes and technology to support business goals
  • Put in place controls to measure and maintain consistent levels of service
  • ISO/IEC 2000 is compatible with ITIL to support continual improvement

Popular training courses for ISO/IEC 20000

Gain more experience with ISO/IEC 20000 IT Service Management by taking one of our specially designed courses.

Multi Tier Cloud Security MTCS

BSI Singapore has been accredited by Singapore Accreditation Council (SAC) on Multi-Tiered Cloud Security (MTCS) SS 584:2015 on 27th January 2017. 

The SS 584 Multi-Tiered Cloud Security is the world’s first cloud security standard that covers multiple tiers of cloud security. It was prepared by the Multi-Tiered Cloud Security Working Group of the Cloud Computing Standards Coordinating Task Force (under the direction of the Information Technology Standards Committee) with the aim of encouraging the adoption of sound risk management and security risk practices for cloud users, auditors and certifiers.  Cloud Service Providers adopting the standard need to demonstrate the cloud security requirements are in place in their cloud environment. 

For enquiries on MTCS certification, you may contact us at

Why choose BSI?

We pioneered standards more than 100 years ago and today we’re the market leader. We help over 80,000 organizations ranging from top global brands to small ambitious businesses in 172 countries worldwide to gain an edge over their competition. As one of the few organizations that understands standards from start to end, we don’t only assess how well you’re meeting them, we create new standards from scratch and train teams globally to use them and perform better. Our knowledge can transform your organization.