ISO/IEC 20000-1 update
In today’s dynamic business environment it’s important that standards also evolve. ISO/IEC 20000-1 is currently being updated so it continues to serve organizations and maintain its relevance in today’s market place.
Latest update on ISO/IEC 20000-1 – October 2017
The Draft International Standard (DIS) for ISO/IEC 20000-1 has been published. This is where organizations like yours have the opportunity to review the draft and make comment. Comments are accepted from businesses, interested parties and individuals. You can find out how to comment on the DIS from your national standards body, which will also gather all the incoming comments and submit them to ISO.
If your organization is certified to ISO/IEC 20000-1, purchasing a copy of the DIS can help you start thinking about your transition to the revised standard.
What are the anticipated benefits of the new ISO/IEC 20000-1?
Bringing service management and continuous improvement into the heart of your business
The updated standard will ensure that service management is integrated and aligned with the business strategies of your organization. This strategic focus will result in optimizing the performance of your service management system (SMS), making it more effective for you and your suppliers.
Greater involvement in the management system by the leadership team will ensure the whole organization understands service management requirements and is motivated by the support it provides to achieving the organization’s goals and objectives.
Less prescriptive documentation
Feedback has suggested the current standard may be too prescriptive around documentation and procedures. The update will provide greater flexibility, making it easier to apply to any service management system.
Great focus on demand and knowledge management
Embedding demand and knowledge is a new addition to this standard that can be applied to service management across the whole organization beyond IT.
Supplier management clarity
The update will give you clearer parameters around supplier management, helping you embed more effective approaches to enhance your relationships and improve efficiency for all involved.
An Integrated Approach
It will adopt the new high level structure applicable to all new ISO management systems standards, making it much easier to implement multiple, integrated management systems.