ISO/IEC 20000 IT Service Management

Companies of any size rely on effective IT service management. No matter where you’re based or what you do, your IT services need to be cost effective, reliable, consistent and efficient. You can achieve all of this with ISO/IEC 20000, if you manage internal IT services or provide IT services as an outsourced service provider. Plus you’ll bring your Information Technology Infrastructure Library (ITIL) up to standard, so that your IT services deliver exactly what’s needed. 


What are the benefits of ISO/IEC 20000?

ISO/IEC 20000 is the first internationally recognized standard for IT service management. The standard is published in two parts: ISO/IEC 20000-1 outlines requirements for developing and implementing an IT management system, and ISO/IEC 20000-2 explains best practice for service management. The standard provides a framework to integrate people, processes and technology, allowing you to develop IT services that are driven by and support business objectives – rather than just technology needs. ISO/IEC 20000 puts controls in place to measure and maintain consistent levels of service—whether you have an internal IT services team or are an outsourced IT service provider. The standard is also compatible with ITIL, allowing you to measure performance regularly and find ways to keep improving. 


Are you ready for IT service management?

Whether you’re new to ISO/IEC 20000 or looking to take your expertise further, we have the right training courses, resources and services. We offer packages that can be customized to your business to get your IT service management up to the right standards—cutting the cost of services you don’t need. A customized ISO/IEC 20000 package can be designed to remove the complexity of getting you where you want to be—whatever your starting point.


Popular training courses for ISO/IEC 20000

Gain more experience with ISO/IEC 20000 IT Service Management by taking one of our specially-designed courses.