Getting started with ISO/IEC 20000 IT Service Management

Discover the very best IT service management for your business, and make sure your ITIL is performing to the standard you need. ISO/IEC 20000 can transform the way internal or outsourced IT services are delivered.  Get started with us to understand how the standard can meet your needs.

What is ISO/IEC 20000 IT Service Management?

ISO/IEC 20000 is the first internationally recognized standard for IT service management. The standard is published in two parts: ISO/IEC 20000-1 outlines requirements for developing and implementing an IT management system; and ISO/IEC 20000-2 explains best practice for service management.

The standard outlines how to implement IT services that are driven by and support business objectives – rather than just technology needs. Both parts of the standard have been revised to support ITIL, showing you how to increase capacity and performance. 

What are the benefits of ISO/IEC 20000 IT Service Management?

The standard provides a framework to integrate people, processes and technology, allowing you to develop IT services that are driven by and support business objectives – rather than just technology needs. ISO/IEC 20000 puts controls in place to measure and maintain consistent levels of service – whether you have an internal IT services team or you are an external IT service provider.

The standard is also compatible with ITIL, allowing you to measure performance regularly and find ways to keep improving. And for outsourced providers, better IT service management supports better customer service, strengthening your offering when tendering for business.

Want to know more?

Committing to an ISO/IEC 20000 IT service management system gives you the freedom to operate and grow with confidence. We can help you choose the right way to work towards certification. Find out more by registering to view our ISO/IEC 20000 webinar series.

Why choose BSI?

One Company, One Solution. By packaging assessment, training and a management system toolset, BSI delivers a business improvement solution that combines it all in a comprehensive service offering and allows us to provide an integrated approach to meet the needs of an organization and embed excellence across the business. BSI presents a one-stop value proposition from the decision to improve systems through to registration and continual improvement. From start to finish, BSI helps turn complexity into simplicity.